Last updated: November 11, 2026
We want you to know exactly what we stand behind. This policy explains what is and is not warranted on the units we sell.
Condition as described
Every unit is inspected before dispatch and sold in the condition and grade stated on its product page. If your unit arrives materially different from its description or grade, contact us and we will put it right under our Refund & Returns Policy.
Manufacturer warranties
Some new units – particularly container homes, offices, bathrooms and new trailers – carry a manufacturer’s warranty. Where one applies, its term is stated on the product page and passed on to you. Where a product page does not state a warranty, no separate written warranty is offered for that unit. If warranty coverage matters to your purchase, ask us in writing before ordering and we will confirm it.
General descriptions such as “built to last” or “durable” describe the product and are not a warranty term.
Condition grades
Used and refurbished units are sold in the grade shown. “Wind & watertight” means the roof, walls, floor and door seals keep weather out; it does not mean free of dents, surface rust or patched paint. See Container Grades.
What is not covered
- Normal wear, surface rust and cosmetic marks on used units.
- Damage after delivery, including from unsuitable ground, modification, overloading or misuse.
- Site works, foundations, utility connections and permits, which are the buyer’s responsibility.
- Work performed by third parties, including electrical, plumbing and HVAC connections.
Your rights under California law
Nothing in this policy limits any rights you have under California or federal law that cannot be waived, including any implied warranties that apply to consumer goods.
Making a claim
Email info@bigbearcontainersinc.com with your order number, the product, a description of the issue and photos. We respond within one business day.
Big Bear Containers Inc.
2108 N St Ste N, Sacramento, CA 95816
Phone: (279) 272-6346
Email: info@bigbearcontainersinc.com
