Frequently Asked Questions

Browse our inventory, add the unit to your cart and check out on our secure site. Not sure which container is right? Contact us for a recommendation or a written quote first.

We currently accept direct bank transfer – ACH or wire. After checkout you receive our bank details and your order number to use as the payment reference. Your order is confirmed and scheduled once funds clear, typically within 1–3 business days. See our Payment Policy.

Yes. For several units, fleet orders or purchase orders, email the sizes, grades and delivery ZIP code to info@bigbearcontainersinc.com and we will send a tailored quote.

California sales tax applies to items delivered to California addresses. Buyers outside California are generally responsible for any use tax due in their state. Details are in our Sales Tax Policy.

We sell new (one-trip) containers and used containers graded cargo-worthy or wind & watertight. Each listing states the grade. Learn more in our Container Grades guide.

10ft, 20ft, 30ft (non-standard), 40ft and high cube containers, plus 8ft x 10ft units. A 20ft container gives about 160 sq ft of floor space and a 40ft about 320 sq ft. Compare sizes in the Buyers Guide.

Yes – roll-up doors, personnel doors, windows, vents, shelving, insulation and full office or living fit-outs. Contact us to discuss your project. Custom units are made to order and cannot be returned once production starts.

Units graded wind & watertight (WWT) or higher have a sound roof, walls, floor and door seals that keep weather out. Every unit is inspected before dispatch.

Yes – locally, nationwide and internationally. Delivery is a flat rate by region from our Sacramento yard: from $395 in the Sacramento area, regional rates across the US, and ocean freight to Alaska, Hawaii, Canada, Europe and Asia. The exact rate shows at checkout. See our delivery rates.

Order handling takes 1–3 business days after payment clears, and transit typically takes 3–7 business days – about 4–10 business days in total. We call to arrange a delivery window before dispatch.

Choose level, firm, well-drained ground – compacted gravel or concrete is ideal. Keep the approach straight and clear, with about 75 ft of room for a 20ft and up to 100 ft for a 40ft, and around 14 ft of overhead clearance. Mark the spot and door direction, and have someone on site to guide the driver.

Standard delivery is by tilt-bed trailer only. If you need a crane, forklift or rooftop placement, arrange it separately and let us know in advance so we can coordinate timing.

Yes – use the Track Order page with your order number and billing email. We also call before dispatch.

Stock units can be returned within 30 days of delivery in as-delivered condition. You pay only the return freight, quoted in writing first – there is no restocking fee. Custom and modified units are non-returnable. Read the full Refund & Returns Policy.

Inspect it before the driver leaves, note any transit damage on the delivery paperwork and contact us within 48 hours with photos. We will repair, replace or refund it at our cost.

Where a manufacturer warranty applies, it is stated on the product page. Every unit is sold as described and graded. See our Warranty Policy for details.