Refund & Returns Policy

Last updated: November 11, 2026

This policy explains what happens if something goes wrong, what a return costs and what cannot be returned. It is provided in accordance with California Civil Code section 1723 and forms part of our Terms of Sale.

Cancelling before your unit ships

You can cancel at any time before dispatch for a full refund, with no fee. Email your order number to info@bigbearcontainersinc.com or call us. Custom and modified units cannot be cancelled once production has started; we will tell you before production begins.

If your unit arrives damaged, faulty or not as ordered

We will repair, replace or refund the unit and cover any return freight in full.

1. Inspect the container before the driver leaves – check the roof line, door seals and floor.
2. Note any damage on the delivery paperwork before signing.
3. Contact us in writing within 48 hours of delivery, with photos.

The same applies if the unit is the wrong size, the wrong grade or materially different from its product page. Claims made after 48 hours may be harder to verify, but contact us anyway and we will review them in good faith.

Returning a stock unit within 30 days

You may return a stock unit for any reason within 30 days of delivery, provided it is:

• in the same condition as delivered, with no new damage;
• not modified, cut, painted, drilled or fitted out;
• not used to store goods that leave residue, odor or contamination; and
• accompanied by your order number as proof of purchase.

What a change-of-mind return costs

You pay the return freight only, at cost, because a tilt-bed truck must collect the unit. There is no restocking fee. We confirm the freight amount in writing before you commit and nothing is charged unless you accept. It is deducted from your refund. Return freight is never charged when the return is due to our error.

What cannot be returned

• Custom-built and modified units, once production has started.
• “As-Is” units returned for their condition – they may still be returned if materially different from the description or if the wrong unit was delivered.
• Damage caused after delivery, including from unsuitable siting, modification, overloading or misuse.
• Normal characteristics of used stock, such as surface rust, dents, patch paint and cosmetic marks on cargo-worthy, wind & watertight and As-Is units. See Container Grades.

How to start a return

1. Email info@bigbearcontainersinc.com within 30 days of delivery with your order number, your request and photos if the unit is damaged or incorrect.
2. We reply with a written return authorization, including the exact return freight for change-of-mind returns.
3. Once accepted, we schedule collection by tilt-bed truck. Please keep the site accessible as it was for delivery.
4. The unit is inspected when it arrives back at the yard.
5. Your refund is issued.

Please do not arrange your own transport or send a unit back without authorization.

How and when you are refunded

Refunds are issued within 5–10 business days after the unit is received and inspected, using the same method you paid with. Bank-transfer orders are refunded by bank transfer to the originating account after we confirm the details with you by phone. Delivery charges are refunded in full if the return is due to our error; for change-of-mind returns the original delivery charge is not refundable.

Problems after 30 days

The 30-day window covers change-of-mind returns. If you discover a structural problem later, contact us – it may be covered under our Warranty Policy or by your rights under California law.

Questions

Big Bear Containers Inc.
2108 N St Ste N, Sacramento, CA 95816
Phone: (279) 272-6346
Email: info@bigbearcontainersinc.com