Last updated: November 11, 2026
This policy explains what personal information we collect, why we collect it, who we share it with and the choices and rights you have – including rights under California law. It describes how our website actually works today.
Who we are
Big Bear Containers Inc., 2108 N St Ste N, Sacramento, CA 95816. Website: bigbearcontainersinc.com. For privacy requests, email info@bigbearcontainersinc.com or call (279) 272-6346.
Information we collect
When you place an order
Your name, email address, phone number, billing address, delivery address and any site-access notes, the items you order, prices and order dates. We use this to process your order, arrange freight, schedule delivery, handle returns and keep accounting records required by law.
When you contact us
The details you provide through our contact form, by email or by phone – typically your name, contact details, delivery ZIP code and the details of your enquiry – so we can respond and prepare a quote.
When you create an account
If you choose to register, we store your login details, saved addresses and order history so you can track orders.
Payment information
Orders are paid by bank transfer. We do not collect, process or store card numbers on this website. Bank transfer details you provide are used only to match and, if needed, refund your payment.
Information collected automatically
Like most websites, our server records technical information such as your IP address, browser type and pages visited, for security and to keep the site running. We do not currently use advertising trackers, remarketing pixels or session-recording tools.
Cookies
- Essential cookies – WooCommerce shopping cart, checkout and account cookies. Blocking them prevents checkout from working.
- Preference cookies – remembering that you dismissed our cookie notice.
- Hosting and security cookies – set by our hosting provider to protect and speed up the site.
We do not use third-party advertising cookies. If we add analytics or advertising tools in the future, we will update this policy and our cookie notice first.
Do Not Track and Global Privacy Control
Because we do not track you across other websites or sell or share personal information for advertising, our site works the same way whether or not your browser sends a Do Not Track signal. We honor Global Privacy Control (GPC) signals as a request to opt out of any sale or sharing of personal information.
How we use your information
- To process, deliver and support your order, including returns and warranty claims.
- To respond to your questions and prepare quotes.
- To send order updates and service messages.
- To prevent fraud and keep the site secure.
- To meet our tax, accounting and other legal obligations.
We only send marketing emails if you ask to receive them, and every marketing email includes an unsubscribe link.
Who we share information with
- Freight carriers and delivery drivers – your name, delivery address, phone number and access notes, so they can schedule and complete delivery.
- Service providers – our website host, email provider and IT support, who process information on our behalf under contract.
- Professional advisers and authorities – our accountants, and government authorities where required by law.
We do not sell or share your personal information (as those terms are defined under California law), and we do not provide it to advertisers or data brokers.
How long we keep information
We keep order records for as long as needed to complete your order and honor our return and warranty commitments, and then for as long as tax, accounting and legal obligations require (generally seven years). Quote enquiries that do not become orders are deleted after two years.
Your California privacy rights
If you are a California resident, you may have the following rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA):
- Right to know what personal information we have collected about you, its sources, how we use it and who we disclose it to.
- Right to access a copy of your personal information.
- Right to correct inaccurate personal information.
- Right to delete personal information, subject to legal exceptions (for example, records we must keep for tax purposes).
- Right to opt out of the sale or sharing of personal information – we do not sell or share it.
- Right to limit the use of sensitive personal information – we only use it for permitted purposes.
- Right to non-discrimination for exercising any of these rights.
To make a request, email info@bigbearcontainersinc.com or call (279) 272-6346. We will verify your identity by matching information you provide with our records, and respond within 45 days. You may use an authorized agent; we may ask for proof of their authority.
California “Shine the Light”
California Civil Code section 1798.83 allows California residents to request information about personal information disclosed to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing.
Categories of personal information (last 12 months)
Identifiers (name, email, phone, address, IP address); commercial information (orders and quotes); internet activity (site usage logs); and, for refunds, limited financial information (bank account details you provide). Sources: you directly and your device. Purposes: as described above. Disclosed to: the service providers and carriers listed above. Not sold or shared.
Security
The entire site is served over HTTPS and access to customer data is limited to staff who need it. No method of transmission or storage is completely secure, but we work to protect your information and will notify you if required by law.
Children
Our website sells containers, container buildings and trailers to adults and businesses. It is not directed to children, and we do not knowingly collect personal information from anyone under 16.
Changes to this policy
We will update this page when the way we handle information changes, and revise the date at the top.
Contact
Big Bear Containers Inc.
2108 N St Ste N, Sacramento, CA 95816
Phone: (279) 272-6346
Email: info@bigbearcontainersinc.com
